Customer Services Manager- FMCG

Job Reference: DMS69201


Salary per: Annum

Job Duration:

Job Start Date:

Job Description

MICUS RECRUITMENT has one of the best opportunities for a Customer focused professional in the FMCG sector – Why? It is the company! as simple as that really! the brands; their success within the market and their success- quite simply; it is unrivalled and due to their continued success, they are looking to recruit a Customer Services Manager to work as part of an engaged successful team.

My Client has the most cutting edge; popular brands in the marketplace and in this role; you will have a lot of autonomy to drive growth and put your own stamp on the role For this role, the key requirements are customer relationships- and personality and being calm is key ! The Head of the Supply Chain is a great guy to work for and is looking for someone who thrives on delivering to customers; has strong attention to detail and a positive attitude- If you want to learn; be challenged and work on some of the best brands in the marketplace, this could be the role for you !!.

The Role

This is an excellent opportunity to join my Client’s Supply Chain team and be at the heart of one of Ireland’s most exciting FMCG businesses. As Customer Services Manager, you will be the face of our supply chain to our most important customers, overseeing the order capture team, managing the relationship with re-order buyers, and reporting on service levels to the wider business.


  • Managing the supply chain relationship with some of their largest customers (Musgrave Group, BWG, Tesco)
  • Management of the Customer Planning Team and Office Manager (a solid team with a proven track record in the Business)
  • Implementing a suite of customer planning metrics and reports including Service Level reporting
  • Managing the day to day relationship with storage and transport partners
  • Working closely with the supply chain and cross functional colleagues to achieve positive customer service levels
  • Supporting the wider supply chain team whenever required
  • Managing key customer planning IT projects

The Person

  • Robust and resilient character possessing excellent communication skills
  • Excellent business and commercial acumen
  • Proven leader with a positive outlook
  • Driven work ethic with a strong personality
  • Analytical thinker, enjoys problem solving
  • Flourishes in a busy environment and handles pressure calmly
  • Energetic & enthusiastic approach to tasks especially when team needs support

Experience & Skills

  • Experience in a customer facing commercial, customer service or supply chain orientated role
  • Ability to engage with customers in the context of demanding service expectations
  • Highly proficient in Excel
  • Stock & Order Allocation management experience an advantage
  • Experience supervising or managing people
  • Experience generating and developing reports in Excel
  • ERP/CRM systems knowledge an advantage

For more information please contact Denis Mac Sweeney on 087 977 2742 or email Denis at . All applications will be treated confidentially.

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