Customer Operations Co=Ordinator- FMCG

Job Reference: DMS98871

Salary: €35000 - €40000 per annum

Salary per: Annum

Job Duration: 1 year

Job Start Date:

Job Description

My Client is one of leading FMCG companies in it’s sector and due to a successful employee moving on, they are looking to recruit a Customer Operations Co-Ordinator. My Client has some iconic brands have operations worldwide and they have a fantastic team in place in the Irish office. In this role , you will get to work with and report to a personable and fair Sales Director with a wealth of experience within the FMCG sector and the Business is led by one of the best Country Managers in the Foods/Drinks Marketplace!-

** I have been fortunate to work and recruit for my client for the last number of years and they are great to work for ! No ego’s ; and you will get to work with a solid team who are friendly; passionate about their roles and they have a genuine collaborative approach to their work. Also, they have grown from 7 to 15 people in the last couple of years and have consistently grown market share year on year with several Number 1 Brands in the sector **

For this role , you must HAVE ADVANCED EXCEL- EXCELLENT ON VLOOK UPS- this is a must have requirement.

Purpose of the Role

To support the Head of Sales and the Account Managers in the areas of customer administration, performance and forecast management

main ACCOUNTABILITIES

Performance Management

· Provide support to the Head of Sales and sales team,

· Run regular sales updates for 2 divisions and circulate to the business at agreed frequency

  • Work closely with the Finance Manager to create and a suite of sales reports for review of internal performance

· Deliver improved customer promotional effectiveness and profitability through pre and post promotional activity evaluation (value based)

Customer Administration

· Prepare promotion submissions accurately for all national accounts for on time submission following sign off by Head of Sales.

· Prepare New Line forms for each account, as outlined by account managers.

· Ensure all customer/agent related administration is completed as required (i.e. promotional proposals, product files, pricing files etc.).

· Updating monthly of promotion summary sheets 4 months ahead, and inputting information onto promotional summary sheet

· Liaison with supply chain on monthly service level to customers to ensure latest update is always available for trade meetings

· Consistently high customer service: same day response time, prioritisation and solving of customer “issues” within agreed time frames.

· Manage and monitor all National Account promotional expenditure versus budget set and agreed including rebate payments. Calculate monthly LTA payments for nominated accounts

Forecast Management

· Monitor account/sector forecast ensuring market intelligence is properly communicated and captured within the internal forecast tool.

· Recommend changes to forecast based on changes in business plans with customers, or changes due to increase/ reduced base distribution.

· Participate fully in forecast monthly & alignment meetings. Support the Account Managers in managing issues which flow from the forecast review meetings

Key Requirements

  • Highly numerate; advanced Excel; strong on Vlook ups in particular
  • Excellent interpersonal skills and a team player
  • Highly organised and have the ability to priortise.

For more information please contact Denis Mac Sweeney on 087 977 2742 or email Denis at . All applications will be treated confidentially.

AMIDMC

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