Customer Operations Co=Ordinator- FMCG

Job Reference: DMS98871

Salary: €35000 - €40000 per annum

Salary per: Annum

Job Duration: 1 year

Job Start Date:

Job Description

My Client is one of leading FMCG companies in it’s sector and due to a successful employee moving on, they are looking to recruit a Customer Operations Co-Ordinator. My Client has some iconic brands have operations worldwide and they have a fantastic team in place in the Irish office. In this role , you will get to work with and report to a personable and fair Sales Director with a wealth of experience within the FMCG sector and the Business is led by one of the best Country Managers in the Foods/Drinks Marketplace!-

** I have been fortunate to work and recruit for my client for the last number of years and they are great to work for ! No ego’s ; and you will get to work with a solid team who are friendly; passionate about their roles and they have a genuine collaborative approach to their work. Also, they have grown from 7 to 15 people in the last couple of years and have consistently grown market share year on year with several Number 1 Brands in the sector **

For this role , you must HAVE ADVANCED EXCEL- EXCELLENT ON VLOOK UPS- this is a must have requirement.

Purpose of the Role

To support the Head of Sales and the Account Managers in the areas of customer administration, performance and forecast management


Performance Management

· Provide support to the Head of Sales and sales team,

· Run regular sales updates for 2 divisions and circulate to the business at agreed frequency

  • Work closely with the Finance Manager to create and a suite of sales reports for review of internal performance

· Deliver improved customer promotional effectiveness and profitability through pre and post promotional activity evaluation (value based)

Customer Administration

· Prepare promotion submissions accurately for all national accounts for on time submission following sign off by Head of Sales.

· Prepare New Line forms for each account, as outlined by account managers.

· Ensure all customer/agent related administration is completed as required (i.e. promotional proposals, product files, pricing files etc.).

· Updating monthly of promotion summary sheets 4 months ahead, and inputting information onto promotional summary sheet

· Liaison with supply chain on monthly service level to customers to ensure latest update is always available for trade meetings

· Consistently high customer service: same day response time, prioritisation and solving of customer “issues” within agreed time frames.

· Manage and monitor all National Account promotional expenditure versus budget set and agreed including rebate payments. Calculate monthly LTA payments for nominated accounts

Forecast Management

· Monitor account/sector forecast ensuring market intelligence is properly communicated and captured within the internal forecast tool.

· Recommend changes to forecast based on changes in business plans with customers, or changes due to increase/ reduced base distribution.

· Participate fully in forecast monthly & alignment meetings. Support the Account Managers in managing issues which flow from the forecast review meetings

Key Requirements

  • Highly numerate; advanced Excel; strong on Vlook ups in particular
  • Excellent interpersonal skills and a team player
  • Highly organised and have the ability to priortise.

For more information please contact Denis Mac Sweeney on 087 977 2742 or email Denis at . All applications will be treated confidentially.


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